Welcome to Pro Help Cleaning Services LLC (“we,” “our,” or “us”). By accessing or using our website www.prohelpcleaningservices.com (“Website”), booking our services, or interacting with us in any way, you agree to be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully. If you do not agree with any part of these Terms, you should not use our Website or services.

1. Services

a. Description of Services:
Pro Help Cleaning Services LLC provides various cleaning services, including but not limited to:

• Residential Cleaning
• Deep Clean
• Maintenance Clean
• Move-In/Move-Out Clean
• One-Time Cleaning
• Office Cleaning
• Regular Cleaning (One Time, Weekly, Biweekly, Monthly)

b. Service Areas:
We offer our services in the following areas:

• Los Angeles, CA
• Pasadena, CA
• San Gabriel, CA
• Altadena, CA
• Arcadia, CA
• San Marino, CA
• Alhambra, CA
• Highland Park, CA
• Eagle Rock, CA
• Montecito Heights, CA
• Cypress Park, CA
• Glassell Park, CA
• Culver City, CA
• Mount Washington, CA
• Glendale, CA
• Rose Hill

2. Booking and Payment

a. Booking Services:
To book our services, you can contact us through our Website, phone, or email. All bookings are subject to availability, and we reserve the right to refuse service to any customer at our discretion.

b. Payment Terms:
Payment for services must be made in full before or at the time of service, unless otherwise agreed upon in writing. We accept various forms of payment, including credit cards, debit cards, and other methods as specified on our Website. If payment is not received, we reserve the right to cancel the service and may take legal action to recover the outstanding amount.

c. Cancellations and Rescheduling:
You may cancel or reschedule your booking by contacting us at least 24 hours before the scheduled service time. If you cancel with less than 24 hours’ notice, a cancellation fee may apply. We reserve the right to cancel or reschedule a service at any time, and in such cases, we will notify you as soon as possible.

3. Customer Responsibilities

a. Access to Property:
You are responsible for providing access to your property at the scheduled service time. If we are unable to access your property, the service may be canceled, and a cancellation fee may apply.

b. Safety and Working Conditions:
You are responsible for ensuring that the working environment is safe and free of hazards. This includes securing pets, valuables, and sensitive information. We reserve the right to refuse service if we believe the working conditions are unsafe.

c. Personal Belongings:
We are not responsible for any loss or damage to personal belongings that occur during the cleaning service, unless caused by our negligence. We recommend securing or removing any valuable items before the service.

4. Satisfaction Guarantee

a. Quality of Service:
We strive to provide high-quality cleaning services. If you are not satisfied with the service provided, please contact us within 24 hours of the service, and we will address your concerns. We may offer to re-clean the area in question or provide a partial refund at our discretion.

b. Limitations:
Our satisfaction guarantee does not cover issues arising from conditions beyond our control, such as pre-existing damage, improper maintenance, or customer-provided cleaning supplies.

5. Liability

a. Limitation of Liability:
To the maximum extent permitted by law, Pro Help Cleaning Services LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services or Website. Our total liability to you for any claim arising out of or relating to our services or these Terms is limited to the amount you paid for the specific service in question.

b. Indemnification:
You agree to indemnify and hold harmless Pro Help Cleaning Services LLC, its officers, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorney’s fees) arising out of your use of our services or Website, your breach of these Terms, or your violation of any rights of another.

6. Intellectual Property

a. Ownership:
All content on our Website, including text, graphics, logos, images, and software, is the property of Pro Help Cleaning Services LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

b. Use of Content:
You may not reproduce, distribute, modify, or create derivative works of any content on our Website without our prior written consent. Any unauthorized use of our content may result in legal action.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Website or services, you consent to the collection and use of your information as described in our Privacy Policy.

8. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Website or services after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms or your use of our services shall be brought exclusively in the state or federal courts located in Los Angeles County, California.

10. Contact Information

If you have any questions or concerns about these Terms or our services, please contact us at:

Pro Help Cleaning Services LLC
Email: info@prohelpcleaningservices.com
Phone: +1 323 830 7561
Address: Los Angeles, CA 90042
Website: www.prohelpcleaningservices.com