Thank you for choosing Pro Help Cleaning Services LLC (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring a secure experience when you use our website, prohelpcleaningservices.com (“Website”). This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information you provide when interacting with our Website. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly:
We collect personal information that you voluntarily provide to us. This may include:

• Contact Information: Such as your name, email address, postal address, and phone number, which you may provide when requesting a quote, booking a service, or contacting us for inquiries or support.
• Payment Information: When you book a cleaning service, we may collect payment details such as your credit card number, billing address, and other financial information. This information is processed securely by our payment gateway provider.
• Service Details: Any specific instructions, preferences, or feedback you provide regarding the cleaning services you request.

b. Information Collected Automatically:
We automatically collect certain information about your interaction with our Website through technologies such as cookies, web beacons, and server logs. This may include:

• Device Information: Details about the device you use to access the Website, such as IP address, operating system, device type, browser type, and version.
• Usage Data: Information about your browsing activities on our Website, including pages visited, links clicked, time spent on each page, and the referring URL.
• Location Information: We may collect information about your general location (e.g., city or country) based on your IP address.

c. Information from Third Parties:
We may receive information about you from third-party sources, such as payment processors or customer review platforms, to ensure the accuracy of your information and to enhance our services.

2. Use of Information

We use the information we collect for various purposes, including but not limited to:

• Providing and Personalizing Services: To deliver the cleaning services you request, including processing bookings, customizing services to your needs, and providing customer support.
• Communication: To communicate with you regarding your bookings, inquiries, updates, promotions, and other relevant information. You can opt out of promotional emails at any time by following the unsubscribe instructions in the email.
• Website Improvement: To analyze how you use our Website, understand trends, and improve the user experience, content, and functionality.
• Marketing and Advertising: To offer you targeted advertising based on your interests and browsing behavior. We may use your information to display personalized ads on our Website or third-party sites.
• Legal Compliance: To comply with legal obligations, protect our rights, and prevent fraud or other illegal activities.

3. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us remember your preferences, authenticate your identity, and provide a personalized experience. We use different types of cookies, including:

• Essential Cookies: Necessary for the operation of the Website, enabling core functionalities such as security, network management, and accessibility.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, allowing us to optimize its performance and improve user experience.
• Functional Cookies: These cookies allow the Website to remember your preferences, such as language settings, and provide enhanced, more personalized features.
• Advertising Cookies: Used to deliver relevant ads to you, limit the number of times you see an ad, and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality and availability of certain features on our Website.

4. Sharing and Disclosure of Information

We value your privacy and do not sell or share your personal information with third parties for their marketing purposes without your explicit consent. We may share your information in the following circumstances:

• Service Providers: We may share your personal information with third-party service providers who assist us in operating our Website, processing payments, delivering services, or performing other business functions. These providers are obligated to protect your information and use it solely for the purposes specified by us.
• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests, as well as to protect our rights, privacy, safety, or property, or that of others.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, we may transfer your personal information to the relevant third parties as part of the transaction.

5. Links to Other Websites

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit to understand their data practices.

6. Information Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the Internet or electronic storage system is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

8. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Correction: You have the right to access and correct any inaccuracies in your personal information that we hold. You can update your information by contacting us at info@prohelpcleaningservices.com.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
• Delete Account: You can request the deletion of your account and personal information by contacting us at info@prohelpcleaningservices.com. We will process your request in accordance with applicable laws.

9. Children’s Privacy

Our Website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Pro Help Cleaning Services LLC
Email: info@prohelpcleaningservices.com
Phone: +1 323 830 7561
Address: Los Angeles, CA 90042
Website: www.prohelpcleaningservices.com